UpJump Privacy Policy

Effective Date: 7 July 2026

Last Updated: 7 July 2026

1. Introduction

Welcome to UpJump.

UpJump ("UpJump", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile applications, software, APIs, and related services (collectively, the "Platform").

By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use UpJump.

2. Who We Are

UpJump is a creator marketplace that connects businesses with content creators for user generated content, affiliate marketing, influencer campaigns, social commerce, and performance based partnerships.

Our Platform enables creators to discover campaigns, submit content, track performance, receive payments, and communicate with brands.

Brands use UpJump to discover creators, launch campaigns, review submissions, manage payouts, monitor campaign performance, and measure return on investment.

3. Information We Collect

The information we collect depends on how you use the Platform.

Account Information

When creating an account, we collect information including:

• Full name
• Email address
• Phone number
• Username
• Password
• Date of birth
• Country
• Preferred language
• Profile photograph
• Business information where applicable
• Company registration details
• VAT or tax information where required

Creator Profile Information

Creators can choose to provide:

• Biography
• Social media usernames
• Portfolio
• Previous collaborations
• Categories and interests
• Location
• Languages spoken
• Skills
• Content niches
• Profile images
• Example videos
• Media kits
• Creator statistics

Brand Information

Brands may provide:

• Company name
• Company website
• Brand logo
• Business address
• Contact information
• Industry
• Marketing objectives
• Campaign requirements
• Payment preferences
• Billing information

Payment Information

Depending on your location, payment processor, and chosen payout method, we may collect:

• Billing address
• Tax identification numbers
• Bank account information
• IBAN
• SWIFT information
• Payment method identifiers
• Currency preferences
• Payment history

Payment card information is securely processed by our payment partners and is not stored directly by UpJump except where necessary for fraud prevention or legal obligations.

Identity Verification

Where required, we may collect:

• Government issued identification
• Passport
• National identity card
• Selfie verification
• Proof of address
• Business verification documents
• Tax residency documentation

Identity verification helps reduce fraud and maintain trust within the marketplace.

Campaign Information

When participating in campaigns we collect:

• Campaign applications
• Submitted videos
• Draft uploads
• Images
• Documents
• Captions
• Links
• Performance metrics
• Campaign status
• Approval history
• Revision requests
• Messages

Social Media Information

If you connect your social media accounts, we may receive information including:

• Public profile information
• Username
• Display name
• Profile image
• Follower count
• Engagement metrics
• View counts
• Video statistics
• Public posts
• Audience demographics where available
• Connected account identifiers

We only access information that you authorize through the relevant platform.

Usage Information

We automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Device identifiers
• Session information
• Time zone
• Login history
• Crash reports
• Feature usage
• Interaction history
• Navigation behaviour
• Search history within the Platform
• Referral information

Communications

When you contact UpJump or communicate through the Platform we collect:

• Messages
• Customer support conversations
• Emails
• Attachments
• Feedback
• Survey responses
• Bug reports

4. Information Generated Through Your Use

We create certain information automatically including:

• Reputation scores
• Creator performance metrics
• Campaign analytics
• Platform recommendations
• Fraud detection signals
• Trust and safety indicators
• Account health scores
• Platform insights

5. Cookies and Similar Technologies

We use cookies and related technologies to:

• Keep you signed in
• Remember preferences
• Improve performance
• Prevent fraud
• Analyze usage
• Personalize content
• Measure advertising effectiveness
• Improve platform reliability

Users may manage cookies through browser settings, although disabling cookies can affect Platform functionality.

6. How We Use Your Information

We use information to:

• Create accounts.
• Operate the Platform.
• Match creators with brands.
• Recommend campaigns.
• Recommend creators.
• Process campaign applications.
• Review submissions.
• Facilitate payments.
• Detect fraud.
• Prevent abuse.
• Verify identities.
• Provide customer support.
• Improve the Platform.
• Train recommendation systems.
• Analyze marketplace performance.
• Generate analytics.
• Comply with legal obligations.
• Enforce our Terms of Service.
• Resolve disputes.
• Communicate product updates.
• Send important service notifications.
• Respond to law enforcement requests where legally required.

7. Artificial Intelligence

UpJump uses artificial intelligence and machine learning technologies to improve the Platform.

AI may assist with:

• Campaign recommendations.
• Creator matching.
• Content categorization.
• Spam detection.
• Fraud prevention.
• Moderation assistance.
• Caption suggestions.
• Campaign brief generation.
• Analytics summaries.
• Customer support assistance.

AI generated recommendations are intended to assist users and should not be considered guarantees or professional advice.

8. Analytics

We analyze Platform activity to understand:

• Campaign performance.
• Creator engagement.
• Marketplace health.
• Product usage.
• Platform stability.
• Feature adoption.
• Search behaviour.
• Recommendation quality.
• Business performance.

Analytics may be aggregated and anonymized whenever practical.

9. Legal Basis for Processing

Where applicable under relevant privacy laws, we process personal information because:

• You consent.
• Processing is necessary to perform a contract.
• Processing is necessary for legitimate business interests.
• Processing is required by law.
• Processing protects users and the Platform from fraud or abuse.

10. How We Share Information

We do not sell your personal information.

We may share information with:

• Payment processors.
• Cloud infrastructure providers.
• Identity verification providers.
• Analytics providers.
• Customer support providers.
• Legal advisers.
• Professional consultants.
• Government authorities where legally required.
• Law enforcement where legally required.
• Affiliated companies.
• Future business purchasers during mergers, acquisitions, or restructurings.

11. Information Shared Between Users

Brands may see information such as:

• Creator profile.
• Portfolio.
• Campaign submissions.
• Creator analytics.
• Public social statistics.
• Creator messaging.

Creators may see:

• Brand profiles.
• Campaign details.
• Campaign briefs.
• Brand communications.
• Payment status.
• Campaign requirements.

12. International Data Transfers

Your information may be processed in countries different from your own.

Where required, we use contractual safeguards and appropriate security measures for international transfers.

13. Data Security

We implement technical and organizational safeguards including:

• Encryption in transit.
• Encryption at rest where appropriate.
• Access controls.
• Role based permissions.
• Authentication systems.
• Monitoring.
• Logging.
• Security testing.
• Infrastructure redundancy.
• Incident response procedures.

Although we work to protect your information, no system can guarantee absolute security.

14. Data Retention

We retain information only as long as reasonably necessary.

Retention depends on:

• Legal obligations.
• Tax requirements.
• Accounting obligations.
• Dispute resolution.
• Fraud prevention.
• Security investigations.
• Operational needs.

When information is no longer required, it is securely deleted or anonymized.

15. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your information.
• Correct inaccurate information.
• Delete your information.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Receive a copy of your information.
• Request portability.
• File complaints with applicable regulators.

Some rights may be limited by applicable law.

16. Children's Privacy

The Platform is intended for users who meet the minimum legal age required to enter into binding agreements in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate authorization, we will remove that information.

17. Third Party Services

The Platform integrates with third party services including social media platforms, payment providers, analytics services, cloud providers, authentication providers, and communication services.

Those providers operate under their own privacy policies.

UpJump is not responsible for third party privacy practices.

18. Marketing Communications

We may send:

• Product announcements.
• Campaign opportunities.
• Newsletters.
• Feature updates.
• Educational content.
• Security notifications.

Users can unsubscribe from marketing communications while continuing to receive essential service communications.

19. Security Monitoring

We monitor activity to:

• Detect fraud.
• Prevent abuse.
• Protect intellectual property.
• Protect users.
• Maintain Platform integrity.
• Enforce Platform policies.
• Investigate suspicious activity.

20. Business Transfers

If UpJump is involved in a merger, acquisition, financing, restructuring, investment, bankruptcy, or sale of assets, user information may be transferred as part of that transaction in accordance with applicable law.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be communicated through the Platform or by email where appropriate.

The updated version becomes effective on the date listed at the top of this document.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

22. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, you can contact us at:

23. Jurisdiction

This Privacy Policy is governed by the laws applicable to the legal entity operating UpJump in the relevant jurisdiction, together with any mandatory consumer protection and data protection laws that apply to users based on their place of residence.

24. Summary

UpJump is committed to handling personal information responsibly.

We collect only information necessary to operate the Platform, improve user experience, process campaigns, facilitate payments, maintain security, comply with legal obligations, and help creators and brands work together effectively.

Privacy, transparency, and security are core principles of how we build and operate UpJump.